At http://shop.raak.cl all products are under the law of legal guarantees.


The legislation in force in Chile considers this guarantee and expresses it as follows:

Article 19.- The consumer will have the right to replace the product or, failing that, to opt for a discount on its value when purchasing another product or for a refund of the price that has been paid in excess, when the quantity or content net of a product is less than that indicated on the container or packaging.

Article 20.- In the cases indicated below, without prejudice to compensation for damages caused, the consumer may choose between free repair of the property or, after restitution, its replacement or the return of the amount paid:

a) When products subject to mandatory safety or quality standards do not meet the corresponding specifications;
b) When the materials, parts, pieces, elements, substances or ingredients that constitute or integrate the products do not correspond to the specifications they display or to the mentions on the labeling;
c) When any product, due to deficiencies in manufacturing, processing, materials, parts, elements, substances, ingredients, structure, quality or sanitary conditions, if applicable, is not entirely suitable for the use or consumption for which it is intended or to which the supplier had indicated in its advertising;
d) When the supplier and consumer have agreed that the products subject to the contract must meet certain specifications and this does not occur;
e) When after the first time the guarantee has been made effective and the corresponding technical service has been provided, the deficiencies that make the good unfit for the use or consumption referred to in letter c remain. This right will subsist in the event that a deficiency other than the one that was the subject of the technical service occurs, or the same occurs again, within the deadlines referred to in the following article;
f) When the object of the contract has defects or hidden defects that make the use to which it is usually intended impossible;
g) When the grade of metals in goldsmithing, jewelry and other articles is lower than that indicated therein.

For the purposes of this article, a single good will be considered to be one that has been sold as a whole, even if it is made up of different units, parts, pieces or modules, regardless of whether or not these may provide a utility independently of one of them. others.

Notwithstanding this, in the case of replacement, this may be carried out with respect to a unit, part, piece or module, as long as it is for another equal to the one being replaced.

Article 21.- The exercise of the rights contemplated in articles 19 and 20 must be made effective before the seller within 6 months following the date on which the product has been received, provided that it has not deteriorated due to an event attributable to the consumer. If the product has been sold with a certain guarantee, the period for which it was extended will prevail, if longer.

The consumer who, in the exercise of the rights contemplated in article 20, opts for repair, may contact, indistinctly or jointly, the a) seller, the manufacturer or the importer. Once the option is made, the requested party will not be able to refer the claim.

They will be jointly responsible for the damages caused to the consumer, the supplier who has marketed the good or product and the importer who has sold or supplied it.

In the event that the consumer requests the repair only from the seller, the latter will enjoy the right to compensation indicated in article 22.

The actions referred to in the first paragraph may also be asserted indistinctly against the manufacturer or the importer, in the event of the seller's absence due to having been subjected to a bankruptcy liquidation procedure, termination of business or other similar circumstance. In the case of the return of the amount paid, the action cannot be attempted except with respect to the seller.

The seller, manufacturer or importer, where applicable, must respond to the exercise of the rights referred to in articles 19 and 20 in the same premises where the sale was made or in the offices or premises where it usually serves its clients. The exercise of the aforementioned rights cannot be conditioned to be carried out in other places or in less comfortable conditions for the consumer than those offered to carry out the sale, unless the consumer consents to it.

In the case of perishable products or products that by their nature are intended to be used or consumed within a short period of time, the term referred to in the first paragraph will be the one printed on the product or its packaging or, failing that, the maximum term of seven days.

The period contemplated in the warranty policy granted by the supplier and that referred to in the first paragraph of this article will be suspended during the time in which the good is being repaired in exercise of the warranty.

In the case of goods covered by a guarantee granted by the supplier, the consumer, before exercising any of the rights conferred by article 20, must make it effective before the appropriate party and exhaust the possibilities it offers, in accordance with the terms of the policy.

The guarantee policy referred to in the previous paragraph will produce full proof if it has been dated and stamped at the time of delivery of the good. The aforementioned policy will have the same effect even if it has not been dated or stamped at the time of delivery of the good, as long as it is displayed with the corresponding invoice or sales receipt.

In the case of the refund of the amount paid, the period to exercise the action will be counted from the date of the corresponding invoice or receipt and will not be suspended in any case. If such return is agreed upon after the expiration of the period referred to in article 70 of Decree Law No. 825 of 1974, the consumer will only have the right to recover the net price of the good, excluding the corresponding taxes.

To exercise these actions, the consumer must prove the act or contract with the respective documentation, except in cases in which the supplier pays taxes under the presumed income regime, in which the act or contract may be accredited by all means of proof that are conducive.